This website is under the domain name (the “Website”) is owned and operated by Thurstoney Pty Ltd.

Our Commitment to Privacy

This Privacy Policy was last modified on 13 July 2021.

We take our customers privacy seriously and we will only collect and use your personal information as outlined below. Our Privacy Statement fully complies with the Privacy Act 1988 and Australian Privacy Principles, both of which represents the industry’s best practice.

A copy of the Australian Privacy Principles may be obtained from the website of the Office of the Australian Information Commissioner at

Any and all of the details that you provide My Romance Hub are strictly confidential. The use of all of these details will always be approved by you, unless in the case of legal requirements. My Romance Hub will not sell or give your information to any third parties not associated with our website directly. Access to your details by My Romance Hub staff will be strictly limited to management.

If you have any questions about your privacy or the storage of your personal information, please email

We use your Personal Information only for providing and improving By using our site, you agree to the collection and use of information in accordance with this policy. By using our site, you agree that you are over the age of 16, or have parental consent if you are under the age of 16.

Personal Information Collected

While using MyRomance Hub, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Collection of your personal information can occur through the following interactions:

  • when you access and use our website;
  • when you complete purchase orders, registrations, requests or applications for our products or services (by phone, in person or electronically);
  • when you communicate with us directly (by email, telephone, direct mail, online chat, social media platforms or any other means);
  • during conversations with our team members;
  • when you interact with us during any marketing promotions, competitions, special events or surveys; or
  • if you are a candidate for employment, when you complete forms in relation to the recruitment and selection process, for the purpose of assessment

The personal information we collect may include your:

  • Name
  • Delivery/billing address
  • Email address
  • Telephone number
  • Mobile number
  • Date of Birth
  • Gender
  • Browser IP address
  • Your payment information (see Security below)
  • Your MyRomance Hub order history
  • Your contact and communication history

The personal information we collect from you will be used for some or all of the following purposes:

  • Performance of a contract to which the customer is a party (eg. to deliver the products you have purchased)
  • To update you on the delivery of the product and for customer support purposes
  • To provide you with relevant product information
  • Recruitment and processing job applications
  • Sending you marketing via our newsletter or other marketing channels (only if you have opted-in)
  • Business analysis, reporting and market research
  • Improving our products and services
  • To meet any compliance or regulatory obligations
  • Fraud monitoring and prevention
  • The sale or purchase of assets or business
  • Necessary for the legitimate interests of MyRomance Hub

If we need to use your information for any other purpose unrelated to the above, we will contact you.

Log Data

Like many site operators, we collect information that your browser sends whenever you visit This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our site that you visit, the time and date of your visit, the time spent on those pages and other statistics.

Text Marketing and notifications

By entering your phone number in the checkout and initialising a purchase, subscribing via our subscription form or a keyword, you agree that we may send you text notifications (for your order, including abandoned cart reminders) and text marketing offers. Text marketing messages will not exceed 10 a month. You acknowledge that consent is not a condition for any purchase. If you wish to unsubscribe from receiving text marketing messages and notifications reply with STOP to any mobile message sent from us or use the unsubscribe link we provided you with in any of our messages. You understand and agree that alternative methods of opting out, such as using alternative words or requests will not be accounted as a reasonable means of opting out. Message and data rates may apply. For any questions please text HELP to the number you received the messages from. You can also contact us for more information. If you wish to opt out please follow the procedures above.

Opting Out

All marketing and promotional emails from MyRomance Hub contain an ‘Unsubscribe’ link at the end of the email, which is an easy one click, cost free process to opt out of receiving further messages of that type. Or you can email with your request to opt out and we will manually remove your details from any future promotional lists.


  1. We may use and disclose your personal information for the purpose for which it was initially collected, namely to arrange, conduct and promote our media activities (including but not limited to production, broadcasting and publishing) and provide you with requested products and services, as well as all purposes necessary and incidental to the provision of goods or services by us or by anyone on behalf of us.
  2. We may also use and disclose your personal information for the purpose to access and preserve your personal information contained within all submissions and all communications to and from you to protect our rights, the rights of third parties and other users of the sites or for the purpose of responding to your request for customer service.
  3. We may also be required to disclose your personal information without your consent if the disclosure is:
    1. required or authorised by law;
    2. required in order to investigate an unlawful activity;
    3. required by an enforcement body for investigative activities; or
    4. necessary to prevent a serious and imminent threat to a person’s life, health or safety, or to public health or safety.
  4. We may share your personal information with third party organisations when we hold an event, function, promotion or competition in conjunction with that organisation, to which they are obligated to observe the confidential nature of such information and are prohibited from using any or all of this information other than for the purpose for which it was provided.
  5. Your personal information will not be shared, sold, rented or disclosed other than as described in the Privacy Policy. Your personal information will be stored on secure servers in controlled facilities within Australia and overseas, we take all reasonable steps to ensure your personal information is secure at all times and cannot be accessed, used or disclosed by any unauthorised persons.
  6. The security of personal information sent to us by electronic means or by post cannot be guaranteed, we cannot accept responsibility for misuse, loss or unauthorised access to your personal information where the security of information is not within our control. If you suspect any misuse or loss of your personal information please contact us immediately.
  7. You acknowledge and agree that if your personal information is accessed overseas we are not obligated to take reasonable steps to ensure overseas recipients comply with the Privacy Act and the APPs.
  8. Personal information provided to us may be shared with related companies. We take all reasonably practical steps to keep such information strictly confidential.


  1. We will take all reasonable steps to ensure the personal information collected is accurate, complete and up to date. If you believe that the information the we hold is not accurate, complete or up to date, please contact us via email: and we will make the requested amendments.
  2. We may ask you to verify your identity to ensure that personal information we hold is not improperly accessed and amended.


  1. We understand the importance of your personal information and have appropriate procedures in place to safeguard and secure the information we collect to prevent unauthorised access, disclosure, loss, release, misuse, alteration and ensure the appropriate use of the information.
  2. Whilst we take all reasonable steps to secure your personal information from loss, misuse and unauthorised access, you acknowledge that all activities in which you intentionally or unintentionally supply information to us carries an inherent risk of loss of, misuse of, or unauthorised access to such information.  We cannot be held responsible for such actions where the security of the personal information is not within the control of our company, or where we cannot reasonably prevent such incidents.
  3. The personal information that you provide us will be retained in accordance with applicable laws. We hold all personal information electronically in our computer systems and databases and in hard copy form stored securely, in a lockable storage cabinet/area that does not have public access, within a location where we operate a retail space. We also take measures in respect of destroying or de-identifying personal information that is no longer needed for any lawful purpose.
  4. We may withhold or refuse you access to your personal information if we are legally authorised to do so or where its disclosure to you is restricted by law, is the subject of legal action or may compromise the privacy of another person.


    1. If you would like further information about how we manage your personal information or if you have any questions or queries relating to our Privacy Policy or wish to lodge a complaint in relation to an alleged breach of the Privacy Policy, please contact us in writing at PO Box 134 HRMC, or via email:
  1. All questions, queries or complaints received will be dealt with fairly and in a timely manner considering all circumstances of the compliant. In most cases, we expect that complaints will be investigated and a response provided within 14 days of receipt of the complaint. If the matter is more complex and our investigation may take longer, we will contact you and advise you when we anticipate providing your response.