Please note: Orders to Australia and New Zealand are currently delayed due to courier processing and may take up to 28 working days to be delivered from the date of despatch with our Economy service.
Online orders are shipped from our warehouse in Newcastle, Australia where possible. In some cases, depending on stock, orders may be sourced and shipped from one of our other warehouses.
For information on returns, please visit our Returns page.
Postage cost is a standard flat rate of $15 unless specifically stated or is Free. Bulk/large orders may carry a slightly higher postage cost due to size and weight but you will be informed before the items are sent to you. This is rare but can occasionally happen.
Orders are shipped with Aramex or DHL. Occasionally another carry can be used if required.
Deliveries to New Zealand currently do not require a signature.
In the event that there is no one at the residence to accept the delivery, our couriers will either leave your order in a safe, secure location at your delivery address, or if the driver believes there is no safe and secure location the order will be taken back to the depot or a third-party courier whichever applies to your location for collection.